Privacy policy

What is collected

From businesses using the service: their site address, public pages, files they upload, and their dashboard users' details.

From the businesses' customers: the messages in a conversation with the agent, and details a customer chooses to give in it, such as a name, phone and email.

In the site's public demo: the site address entered, and your connection's address for the daily limit, kept as a hash (HMAC), not as an address.

When booking a scoping meeting: name, email and, if you choose to give them, phone, business website and what you want the agent to do.

Why

To build the agent, answer customers, pass requests to the business's team and the systems it connected, book the scoping meeting, and limit abuse of the demo.

We do not sell information, and we do not train models on conversations.

Who processes it for us

Google Cloud: hosting in the Tel Aviv region, Vertex AI to phrase replies, speech recognition, and Google Calendar for scoping meetings. Cloudflare: the human check. Resend: email. When a business connects a channel: Meta (WhatsApp) or the telephony provider.

Cookies

The site sets a single cookie, and only if you start a demo: it keeps your trial bot's key encrypted so you can come back to it. There are no advertising or tracking cookies.

How long

A trial bot expires after seven days and, unless it was saved, is deleted with all its conversations by the daily cleanup.

A business's conversations and customers are kept until the business deletes them, or for the retention period it set in the dashboard. Every deletion is recorded.

Scoping meeting details stay in our calendar for as long as we need them to be in touch with you.

Your rights

You can ask to see, correct or delete information about you, under Israel's Privacy Protection Law. Write to dvirben123@gmail.com. If you are a customer of a business that uses botloop, you can also ask that business.